Warranty Policy

Pedestal PRO, LLC (Pedestal PRO) warrants its products only to be free from defects in material and workmanship under normal use and service for a period of sixty (60) days after the date of purchase by the original customer. Pedestal PRO’s sole obligation under this warranty is limited to repairing or replacing, at our option, any parts which shall be determined by Pedestal PRO to be defective and is conditioned upon the original customer giving notice of any such defect to Pedestal PRO within the warranty period. Pedestal PRO reserves the sole right to make the final decision whether there is a defect in materials and/or workmanship, and whether or not the product is within the warranty period. Pedestal PRO is not responsible for any damages or other cost proximately caused by, or which may result from installation, shipping, handling, non-recommended operation abuse, or modifications not authorized by Pedestal PRO or for any damages which may arise out of use of the Goods. Batteries, light bulbs and external accessory transformers are considered normal maintenance items and are not covered under this warranty. Click Here to View our Full Warranty Terms

Exclusions & Conditions

This warranty shall not apply to any Pedestal PRO product which has been subject to modification, misuse, neglect, accident, or to use in violation of instructions furnished including improper installation or connection to an improper source, or to products damaged by Acts of God (lightning strikes, power surges, floods, fire, natural disaster) or extended to units which have been repaired or altered outside of the factory. This warranty covers bench repairs only and any repairs must be made at the factory or place designated in writing by Pedestal PRO. Any product or parts must be returned to Pedestal PRO, 947 W 500 N Ste 101 Lindon UT 84042, freight prepaid. Pedestal PRO will pay ground freight only via the carrier of its choice on return of repaired or replaced items in warranty. Pedestal PRO will not be responsible for any costs incurred involving onsite service calls, or for any labor charges incurred in the removal or replacement of defective parts.

Stainless Steel Warranty Disclaimer

This warranty applies to stainless steel products manufactured and sold by Pedestal PRO. We warrant that our stainless-steel products are free from defects in material and workmanship under normal use and service for a period of 1 year from the date of purchase. The warranty is material only and labor is not included.

Stainless Steel Exclusions and Limitations

Built to Order Notice

At Gooseneck Stands, we offer hundreds of products that are built to order, specially crafted for every single customer to their needs. All Built-to-Order (BTO) items (meaning any product that is not currently in stock and is created specifically for you) are non-cancelable and non-returnable. As soon as we receive your BTO order, it goes straight into production, and the process cannot be paused, altered, or refunded. This includes any items with custom dimensions, finishes, or other personalized details. Because these products are made just for you, we’re unable to accept cancellations or returns once the order is placed.

If You Have Any Questions, Please Reach Out to Us